Terms and Conditions

Terms and Conditions

Terms and Conditions

Please read these terms and conditions carefully before using our website.

 

Order Placement & Contract Formation

By placing an order with JAYSWHEELSUK, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and acceptance.

  • All details provided during the order process must be accurate, complete, and current.
  • You must be the authorised user of the payment method used.
  • Sufficient funds must be available to complete the transaction.

Once an order is submitted, you will receive an acknowledgement email confirming that we have received it. This does not constitute acceptance of your order. A binding contract is formed only when we send you a dispatch confirmation email and the goods have been shipped.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to instances of suspected fraud, incorrect pricing, or product unavailability.

For orders containing multiple items, products may be dispatched separately. Each shipment constitutes a separate contract.

Pricing, Availability & Errors

We strive to ensure all pricing and product information on our website is accurate. However, errors can occur.

  • If a pricing error is identified before dispatch, we will contact you to confirm whether you wish to proceed with the order at the correct price or cancel for a full refund.
  • We are under no obligation to fulfil orders based on incorrect pricing.

Prices are listed in pounds sterling (£) and include VAT where applicable. Delivery charges, if any, are calculated separately and displayed during checkout. We reserve the right to change prices at any time without notice.

Availability information is updated regularly, but stock levels may change without warning. If a product you have ordered becomes unavailable, we will notify you and offer an alternative product or a full refund.

Warranty Policy

At JAYSWHEELSUK, we stand behind the quality of our products. All items are covered by a limited manufacturer’s warranty under the following terms:

  • Wheel kits: 3-month warranty from the date of delivery
  • Batteries: 12-month warranty from the date of delivery

Warranty coverage is subject to the following conditions:

  • The product must be used for its intended purpose and not subjected to abuse, misuse, or neglect
  • Water damage, incorrect installation, or modification of connectors, cables, or internal components will void the warranty
  • Removing OEM labels, seals, or opening sealed units without written authorisation will void the warranty

If a warranty claim is approved, we will repair or replace the item at our discretion. Replacement items or repairs do not reset or extend the original warranty period.

The warranty is valid only for the original purchaser and is non-transferable. Products purchased for resale are not covered unless you are an approved wholesale partner.

Customers are responsible for return shipping costs when sending an item back for warranty assessment. We will cover the cost of shipping the repaired or replacement item back to you.

Product Specifications & Installation Responsibility

All specifications, compatibility data, and product details provided by E Bike Power UK® are given in good faith and are accurate to the best of our knowledge at the time of publication. However, specifications may change without notice due to product improvements or manufacturer updates.

  • It is the customer’s responsibility to ensure products are installed correctly and safely
  • We strongly recommend that e-bike conversion kits and related components be installed by a qualified bicycle technician
  • JAYSWHEELSUK is not liable for damage, injury, or loss resulting from incorrect installation or improper use

Payment Terms

We accept payment via secure online checkout, including Shop Pay, Visa, Mastercard, American Express, Maestro, PayPal, Klarna, and Apple Pay. Payment is taken at the time of order processing.

For orders paid through finance or Klarna, dispatch will occur only once all agreements have been signed and verified.

All prices include VAT at the prevailing UK rate. We reserve the right to adjust prices to reflect changes in VAT or manufacturer costs. If you do not accept the new price, you are entitled to a full refund.

If a payment fails or is reversed, we reserve the right to cancel the order and recover any goods already dispatched.

Delivery & Risk

We aim to dispatch all orders within the stated timeframe. Standard UK delivery is typically 1–3 working days from dispatch. However, delivery times are estimates and not guarantees. Delays caused by couriers, customs, or events beyond our control do not constitute a breach of contract.

  • UK orders are shipped via DPD, Royal Mail, ParcelForce, FedEx, DHL, UPS, or our own delivery service
  • Once goods are delivered and signed for, they become the responsibility of the customer
  • Customers must notify us in writing of any shortages, damages, or discrepancies within 5 working days of receipt

Delivery is available within the UK mainland unless otherwise agreed. International customers are responsible for any customs duties, taxes, or import charges incurred.

Liability & Limitations

To the maximum extent permitted by law, JAYSWHEELSUK will not be liable for any incidental, indirect, or consequential damages. This includes, but is not limited to:

  • Property damage
  • Personal injury resulting from improper installation or use
  • Lost income, business interruption, or profits
  • Claims from third parties arising from your use of our products

Our liability is limited to the cost of the product purchased.

Use of high-powered conversion kits on public roads may contravene UK law. We are not responsible for any fines, legal penalties, or consequences arising from unlawful use of our products. It is the customer’s responsibility to ensure their bike complies with local laws and regulations.

EAPC Compliance & Legal Use Disclaimer

JAYSWHEELSUK supplies products that can comply with UK EAPC (Electrically Assisted Pedal Cycle) regulations when configured appropriately.

  • 250W kits are compliant when used with pedal assist only and speed-limited to 15.5 mph (25 km/h)
  • Kits with higher power ratings (1000W+, 1500W+, 2000W+) are not road-legal in the UK if used on public highways and are supplied for off-road or private land use only

Customers are solely responsible for ensuring they use the products legally in their country or region.

Intellectual Property & Trademark Protection

All content on this website, including but not limited to text, images, logos, trademarks, product names, and designs, is the intellectual property of E Bike Power UK® and is protected under UK and international copyright and trademark laws.

  • JAYSWHEELSUK and associated product names are registered trademarks
  • Unauthorised use, reproduction, or distribution is strictly prohibited
  • We reserve the right to take legal action against infringement

Data Protection & GDPR Compliance

We are committed to protecting your privacy and complying with all relevant UK data protection and GDPR laws.

  • We collect personal data only to fulfil orders and provide services
  • Your data will never be sold or shared for marketing without consent
  • You have the right to access, correct, or delete your data at any time

Contact: jamiemsk14@gmail.com

We may use anonymised analytics data to improve our website and services. Cookies are used to enhance user experience.

Returns, Cancellations & Refunds

You have the right to cancel your order before dispatch. Once dispatched, cancellations will be treated as returns.

We offer a 14-day returns policy from the date of delivery. To qualify:

  • The item must be unused and in original packaging
  • Proof of purchase must be provided
  • The item must be securely returned

Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.

  • £24.99 collection fee applies for change-of-mind returns
  • £15 charge applies if original packaging is missing

Refunds are issued once the item is received and inspected.

Contact Information

For any questions or concerns:

📞 +44 7957 796212

UK Delivery Options

We offer free delivery on all UK orders.

  • Delivery time: 1–3 days (from dispatch)
  • Orders typically shipped within 24 hours of cleared payment

We use DPD, DHL, UPS, FedEx, and ParcelForce. Delivery services may be upgraded at no extra cost.

We do not ship internationally.

FAQs

What does “other warehouse” mean?
Stock is held with a supplier or secondary location, which may add lead time.

What happens after I place my order?
You’ll receive confirmation and tracking details once dispatched.

How do I track my order?
Tracking details are emailed once your order leaves our warehouse.